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An Irish participant asked for a withdrawal, but Even with having a absolutely verified account Along with the casino, They are really questioned to add far more paperwork. Participant’s complaint is fixed properly.
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The Complaints Crew experienced described the significance of the KYC process in on the web casinos. The problem was correctly settled when the casino allowed the participant to help make his withdrawal.
The delay was to begin with mainly because of the casino's common verification process. The casino confirmed the withdrawal was processed and money had been despatched. The player later on confirmed receipt on the resources, as well as the criticism was marked as fixed.
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The participant from the uk experienced submitted a withdrawal request below two months in advance of speaking to us. Winnings had not been acquired until eventually that day.
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The participant from Brazil has requested a withdrawal ten days prior to submitting this grievance. Sadly, winnings haven’t been acquired nonetheless. The problem continues to be settled productively.
Following the player experienced raised the criticism, the casino authorised the withdrawal along with the winnings had been credited to her account. The difficulty had been solved effectively as well as the criticism was marked as 'settled' by our workforce.
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